Originally presented on March 24, 2009
10:30 a.m. to Noon (Pacific)

Order Option       Price   CD Recording Only       $219

If you're lucky, your workplace fosters a warm environment with a family feel—and if you're unlucky, "dysfunction junction" may seem like a more apt description. But happy or not, no workplace is insulated from riffs, tiffs, and even the occasional blowout.

As an HR professional, you need to know how to deal with conflicts as they arise and nip them in the bud to prevent festering larger issues. Failing to do this can lead to low morale, decreased productivity, a lawsuit brought by a disgruntled worker, or even a nightmarish scenario of workplace violence.

Join us on March 24 for an in-depth 90-minute audio conference all about "playing nice" at work. Our expert—a seasoned organizational consultant who specializes in conflict management—will cover:

• How to recognize what triggers conflict, including common examples of situations that could fuel workplace spats
• How to address issues in away that garners respect for your organization and gets to the root of employee problems
• What you must teach your frontline supervisors about managing and minimizing conflict among their charges
• Tools for remaining calm in the face of an angry employee
• How to correctly identify what conflicted employees are feeling—stressed, anxious, frustrated, or angry—and what they really want
• Problem-solving like a pro so you create a win-win environment where former adversaries leave the table with a peaceful mutual understanding
• The best way to rein in workers who are habitually unreasonable or difficult—and how to figure out when it's time to say good-bye
• Why properly documenting your conflict resolution efforts can reduce your legal risks

About Your Speakers:

Michael H. Smith, Ph.D., has been an organization consultant and speaker for the past 38 years, specializing in resolving organizational conflicts and improving productivity (coaching, building teams, and management training). Assisting clients from the high-tech, legal, medical, governmental and nonprofit sectors, Smith trains and facilitates organizations to tackle some of the very tough issues that are strong precursors to litigation, including sexual harassment, workplace violence, poor management, and boundary and self-control issues, such as anger. The author of Leadership: Management Techniques That Really Work, Dr. Smith is also an adjunct professor in the College of Professional Studies at the University of San Francisco, a member of the San Francisco Bar Association, the Northern California Human Resources Association, and the American Society for Training and Development.

This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for recertification credit.

Bonus Offer

As an additional benefit, you will receive a no-risk trial subscription to California Employer Advisor when you register for this Audio Conference (or purchase a CD recording). You will receive 3 evaluation issues. If you want to continue to receive the newsletter, simply pay the invoice you will receive in the mail. If you decide the newsletter isn't for you, just write cancel on the invoice and return it. You will owe nothing, and all issues you receive are yours to keep. As with all ERI products, your satisfaction is guaranteed 100%. (Offer good for new subscribers only.)

How Do Audio Conferences Work?

An Audio Conference is remarkably cost-effective and convenient. You participate from your office using a regular telephone. You have no travel costs and no out-of-office time.

Plus, for one low price you can get as many people in your office to participate as you can fit around a speakerphone.

Because the conference is live, you can ask the speakers questions' either on the phone or via e-mail.

With your registration, you also receive conference materials with additional practical information from Employer Resource Institute sent to you via e-mail shortly before the conference.

Why You Can Sign Up To Attend This Event with Confidence

As with all Employer Resource Institute products, you're completely protected. If for any reason you are unsatisfied with this Audio Conference, simply let us know and we will return your entire registration fee.