Originally presented on April 2, 2009
10:30 a.m. to Noon (Pacific)

Order Option       Price   CD Recording Only       $219

In the average eight-hour workday, guess what your frontline managers and supervisors spend a full 60 to 90 minutes doing, according to recent surveys? Keeping the peace.

From hurtful gossip to co-worker flare-ups, workplace conflicts can quickly drain energy and destroy morale. That means decreased productivity levels among your employees, unnecessary distractions for your supervisors—and higher costs and legal risks for your organization. In today's stressful economy, your frontline managers must be ready to step in and resolve conflicts when they happen. They'll have to handle those difficult conversations with workers who may be upset when conflicts erupt. And, they must prevent those disruptions from spilling over and spreading negativity throughout their unit or department.

Bring your supervisors along for this informative audio conference on April 2, as our expert—an experienced California-based employment attorney who's counseled many clients on this issue—shares proven strategies to diagnose and defuse conflicts on the job. Your managers will learn practical techniques for conquering their fear of confronting employees who are causing these conflicts and nipping these disagreements in the bud. Also, they'll gain a better understanding of when normal give-and-take in the workplace crosses the line into legally risky territory.

YOU AND YOUR COLLEAGUES WILL LEARN:

• Why it's important to address workplace conflicts immediately, before they fester into costly legal claims or chase away your best employees
• How to recognize brewing conflicts—and how to initiate those early conversations that can head off trouble before it starts
• What questions you should ask when handling a conflict (and the questions you should never ask)
• How to establish an atmosphere of trust in your unit or department that can mitigate serious conflicts ahead of time
• The dos and don'ts of providing constructive criticism in the workplace
• What you can do to prevent minor disagreements with one or two employees from transforming into major free-for-alls that turn off the rest of your workers
• How to get to the root causes of a conflict (especially if it's not work-related)

About Your Speaker:

Anthony J. Zaller, Esq., is a founding partner in the employment law firm Van Vleck Turner & Zaller, LLP, in Los Angeles. His practice focuses on defending, training, and counseling managers and employers in all areas of labor and employment law, ranging from discrimination and harassment claims to wrongful discharge and wage and hour litigation. He serves on the advisory board of ERI's California Employer Advisor, and he produces the California Employment Law Report blog. Zaller earned his law degree from Loyola Law School and his master's degree in business administration from Loyola Marymount University.

This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for recertification credit.

Bonus Offer

As an additional benefit, you will receive a no-risk trial subscription to California Employer Advisor when you register for this Audio Conference (or purchase a CD recording). You will receive 3 evaluation issues. If you want to continue to receive the newsletter, simply pay the invoice you will receive in the mail. If you decide the newsletter isn't for you, just write cancel on the invoice and return it. You will owe nothing, and all issues you receive are yours to keep. As with all ERI products, your satisfaction is guaranteed 100%. (Offer good for new subscribers only.)

How Do Audio Conferences Work?

An Audio Conference is remarkably cost-effective and convenient. You participate from your office using a regular telephone. You have no travel costs and no out-of-office time.

Plus, for one low price you can get as many people in your office to participate as you can fit around a speakerphone.

Because the conference is live, you can ask the speakers questions' either on the phone or via e-mail.

With your registration, you also receive conference materials with additional practical information from Employer Resource Institute sent to you via e-mail shortly before the conference.

Why You Can Sign Up To Attend This Event with Confidence

As with all Employer Resource Institute products, you're completely protected. If for any reason you are unsatisfied with this Audio Conference, simply let us know and we will return your entire registration fee.