Employer Resource Institute Audio Conference

Monday, July 13, 2009
10:30 a.m. to Noon (Pacific)

Order Option       Price   1. Live Conference       $219       2. Live Conference + CD Recording       $269       3. CD Recording Only       $219

HR is often called in to defuse workplace conflicts, both large and small. Successful intervention can both resolve the dispute and diffuse any potential claims that workers may consider filing against you.

But intervening in an effective and appropriate manner isn't easy. Conflict resolution takes patience, communication, and highly developed listening skills. And, most importantly, you need an effective game plan—from preparing for the meeting, to laying out the ground rules, to evaluating the effectiveness of the agreements.

Join us on July 13 for an in-depth 90-minute audio conference all about how to effectively resolve workplace conflicts between coworkers, supervisors, and direct reports. Our expert—a seasoned organizational consultant who specializes in conflict management—will teach you, step by step, the conflict resolution tactics that work (and the ones that don't) when you're working to resolve third-party disputes. You'll learn:

• The conflict-resolution techniques that yield positive results for formal and informal facilitations
• What you must do to prepare for the facilitation meeting, including the information you need from the conflicted parties and why
• How to effectively address underlying emotions so you get to the root of the issue
• Communication-strengthening techniques and the steps it takes to repair misunderstandings
• The meeting-day game plan, including how to lay the ground rules, clarify the issues, and facilitate problem solving like a professional
• How to identify mutually acceptable outcomes and the objective way to get the parties to agree to them
• Post-conflict strategies for restoring productivity and ensuring that your resolution tactics are the most effective they can be

About Your Speaker:

Michael H. Smith, Ph.D., has been an organization consultant and speaker for the past 38 years, specializing in resolving organizational conflicts and improving productivity (coaching, building teams, and management training). Assisting clients from the high-tech, legal, medical, governmental and nonprofit sectors, Smith trains and facilitates organizations to tackle some of the very tough issues that are strong precursors to litigation, including sexual harassment, workplace violence, poor management, and boundary and self-control issues, such as anger. The author of Leadership: Management Techniques That Really Work, Dr. Smith is also an adjunct professor in the College of Professional Studies at the University of San Francisco, a member of the San Francisco Bar Association, the Northern California Human Resources Association, and the American Society for Training and Development.

This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for recertification credit.

Bonus Offer

As an additional benefit, you will receive a no-risk trial subscription to Employment Law Compliance for California Supervisors when you register for this Audio Conference (or purchase a CD recording). Each month, you'll receive copies of the current issue to share with your front-line supervisors. If you want to continue to receive the newsletter, simply pay the invoice you will receive in the mail. If you decide the newsletter isn't for you, just write cancel on the invoice and return it. You will owe nothing, and all issues you receive are yours to keep. As with all ERI products, your satisfaction is guaranteed 100%. (Offer good for new subscribers only.)

How Do Audio Conferences Work?

An Audio Conference is remarkably cost-effective and convenient. You participate from your office using a regular telephone. You have no travel costs and no out-of-office time.

Plus, for one low price you can get as many people in your office to participate as you can fit around a speakerphone.

Because the conference is live, you can ask the speakers questions' either on the phone or via e-mail.

With your registration, you also receive conference materials with additional practical information from Employer Resource Institute sent to you via e-mail shortly before the conference.

Why You Can Sign Up To Attend This Event with Confidence

As with all Employer Resource Institute products, you're completely protected. If for any reason you are unsatisfied with this Audio Conference, simply let us know and we will return your entire registration fee.