Originally presented on January 12, 2010
10:30 a.m. to Noon (Pacific)

Order Option       Price   CD Recording Only       $219

In an average week in the U.S., one employee is killed and at least 25 are seriously injured in violent assaults by current or former co-workers. Even when things don't turn violent, conflicts between employees can lead to poor productivity, an unpleasant working environment, and preventable turnover.

Your supervisors are on the front lines of these conflicts, and training them in effective conflict resolution techniques can mean the difference between a harmonious, efficient workplace and discord—or even tragedy. Plus, the better they are at nipping things in the bud, the less involvement and time is required from you on the HR end.

Bring your supervisors along to our in-depth webinar on Jan. 12, when our expert will detail effective strategies to help them resolve conflicts.

You and your supervisors will learn:

• How your supervisors can anticipate—and defuse—problems that can lead to serious conflicts
• When a supervisor should handle a situation vs. when HR should be called in
• Strategies that help your supervisors identify and address issues relating to substance abuse and behavioral problems
• Successful methods for confronting problem employees
• The how, when, what, and why of documenting workplace conflicts
• The legal pitfalls of doing nothing and hoping things will blow over

About Your Speaker:

Geiger-Maldonado, PHR is principal of JR Consulting in Claremont. With more than 15 years of experience in human resource and payroll management and consulting, she has assisted companies with all aspects of compliance; safety; benefits and payroll administration; workers' compensation management; human resource systems and audits; and behavioral assessment tools.

Maldonado has served as an independent consultant for the Small Business Administration and has extensive experience working with the Department of Labor and Employment Development Department. She works as a resource for many clients to resolve basic employee relations issues and complaint investigations.

This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for recertification credit.

Bonus Offer

As an additional benefit, you will receive a no-risk trial subscription to Employment Law Compliance for California Supervisors when you register for this webinar (or purchase a CD recording). Each month, you'll receive copies of the current issue to share with your front-line supervisors. If you want to continue to receive the newsletter, simply pay the invoice you will receive in the mail. If you decide the newsletter isn't for you, just write cancel on the invoice and return it. You will owe nothing, and all issues you receive are yours to keep. As with all ERI products, your satisfaction is guaranteed 100%. (Offer good for new subscribers only.)

How Do Webinars Work?

A webinar is remarkably cost-effective and convenient. You participate from your office, using a regular telephone and a computer with an Internet connection. You have no travel costs and no out-of-office time.

Plus, for one low price you can get as many people in your office to participate as you can fit around a speakerphone.

Because the conference is live, you can ask the speakers questions—either on the phone or via the webinar interface.

You will receive access instructions via e-mail several days before the event. You don't need any additional materials before the webinar starts. Your conference materials will be available for you to view, print, and download when you log in to participate in the event.

Why You Can Sign Up To Attend This Event with Confidence

As with all Employer Resource Institute products, you're completely protected. If for any reason you are unsatisfied with this webinar, simply let us know and we will return your entire registration fee.