Originally presented on January 13, 2010
10:30 a.m. to Noon (Pacific)

Order Option       Price   CD Recording Only       $219

Between picking the very best new hires and terminating your worst performers, there's a huge playing field in which the rest of your employees struggle every day to meet your expectations. And their success depends in large part on how well your frontline supervisors coach and motivate them.

Despite what you might think, the rough economy isn't always the cause of your employees' performance problems these days:

• They may lack the needed skills to do their jobs (or their job requirements may have changed over time, but their managers haven't caught up yet).
• They could be doing things that they don't honestly realize are violations of your workplace policies.
• They might be dealing with family problems or other matters outside work that are distracting them more than they realize.
• You can turn around these problems with effective coaching and mentoring techniques—your workers will perform better and become more loyal to your organization, their productivity will soar, and you'll face decreased turnover, legal risk, and stress!

Bring your frontline managers along to our practical 90-minute webinar on Jan. 13. You'll learn:

• Why your organization must focus on coaching and motivating employees (even though they should be happy just to be employed these days)
• Best practices for communicating with and rewarding employees across different age ranges, from the World War II generation to Gen Y'ers
• Which coaching methods work best for your top performers, your middle-of-the-road workers, and your stragglers
• How to offer clear, concise feedback so that your employees know your expectations without any doubt
• The most effective techniques for changing behavior and encouraging employees to take responsibility for their performance
• How to deal with employees who refuse coaching or actively need discipline
• The most effective ways to train your supervisors to become coaches and mentors for their teams

About Your Speaker:

Theresa Murphy is the principal consultant for HR Partners, an independent human resources advisory firm based in North Carolina. She launched her own consultancy after more than a decade of experience in delivering human resources results for both small and large companies. The firm's services range from planning and launching human resource departments, preparing employee handbooks, and developing policies to payroll procedures, compliance audits, recruitment, and benefits programs. She earned her undergraduate degree at Johnson & Wales University.

This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for recertification credit.

Bonus Offer

As an additional benefit, you will receive a no-risk trial subscription to Employment Law Compliance for California Supervisors when you register for this webinar (or purchase a CD recording). Each month, you'll receive copies of the current issue to share with your front-line supervisors. If you want to continue to receive the newsletter, simply pay the invoice you will receive in the mail. If you decide the newsletter isn't for you, just write cancel on the invoice and return it. You will owe nothing, and all issues you receive are yours to keep. As with all ERI products, your satisfaction is guaranteed 100%. (Offer good for new subscribers only.)

How Do Webinars Work?

A webinar is remarkably cost-effective and convenient. You participate from your office, using a regular telephone and a computer with an Internet connection. You have no travel costs and no out-of-office time.

Plus, for one low price you can get as many people in your office to participate as you can fit around a speakerphone.

Because the conference is live, you can ask the speakers questions—either on the phone or via the webinar interface.

You will receive access instructions via e-mail several days before the event. You don't need any additional materials before the webinar starts. Your conference materials will be available for you to view, print, and download when you log in to participate in the event.

Why You Can Sign Up To Attend This Event with Confidence

As with all Employer Resource Institute products, you're completely protected. If for any reason you are unsatisfied with this webinar, simply let us know and we will return your entire registration fee.