Employer Resource Institute Webinar

Tuesday, March 23, 2010
10:30 a.m. to Noon Pacific

Order Option       Price   1. Live Conference       $219       2. Live Conference + CD Recording       $299       3. CD Recording Only       $219

Some workers backstab to get a leg up over their colleagues. Others can't seem to keep their mouths shut at the water cooler, spilling secrets about coworkers, managers, or your organization as a whole to anyone who will listen. Some refuse to work with others on achieving common operational goals. And some are star performers who rack up great numbers but make everyone around them miserable.

Bullying, stalling, complaining, stonewalling and other disruptive behaviors have no place in the workplace -- and, if unaddressed, they can create a downright toxic environment.

Join us on March 23 for an interactive 90-minute webinar about how to manage workplace conflicts, whether they emerge between sparring colleagues or team members who fail to effectively communicate with one another.

Our expert -- a seasoned California-based management consultant -- will teach you, step by step, how to get individual workers and departmental teams to play fairly, and how to stop conflicts from escalating so that everyone can focus on what really matters - work.

You'll learn:

• Best practices for resolving everyday workplace conflict, regardless of its origins
• Tried-and-true strategies for converting problem causers into problem solvers
• The documentation process managers and HR should use when addressing any type of conflict, big or small
• What recurring workplace drama may say about job satisfaction, employee engagement, and your overall corporate culture
• How to read voice tone, comments, and actions to identify and reduce the type of conflict-breeding, disruptive behavior that's taking place
• What to do with top performers who bully, harass, or otherwise make life miserable for those around them

About Your Speaker:

Michael H. Smith, Ph.D., has been an organizational consultant and speaker for the past 38 years, specializing in resolving organizational conflicts and improving productivity (coaching, building teams, and management training). Assisting clients from the high-tech, legal, medical, governmental and nonprofit sectors, Smith trains and facilitates organizations to tackle some of the very tough issues that are strong precursors to litigation, including sexual harassment, workplace violence, poor management, and boundary and self-control issues, such as anger. The author of Leadership: Management Techniques That Really Work, Smith is also an adjunct professor in the College of Professional Studies at the University of San Francisco, a member of the San Francisco Bar Association, the Northern California Human Resources Association, and the American Society for Training and Development.

This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for recertification credit.

Bonus Offer

As an additional benefit, you will receive a no-risk trial subscription to Employment Law Compliance for California Supervisors when you register for this webinar (or purchase a CD recording). Each month, you'll receive copies of the current issue to share with your front-line supervisors. If you want to continue to receive the newsletter, simply pay the invoice you will receive in the mail. If you decide the newsletter isn't for you, just write cancel on the invoice and return it. You will owe nothing, and all issues you receive are yours to keep. As with all ERI products, your satisfaction is guaranteed 100%. (Offer good for new subscribers only.)

How Do Webinars Work?

A webinar is remarkably cost-effective and convenient. You participate from your office, using a regular telephone and a computer with an Internet connection. You have no travel costs and no out-of-office time.

Plus, for one low price, you can get as many people in your office to participate as you can fit around a speakerphone and a computer screen.

Because the conference is live, you can ask the speakers questions - either on the phone or via the webinar interface.

You will receive access instructions via e-mail several days before the event. You don't need any additional materials before the webinar starts. Your conference materials will be available for you to view, print, and download when you log in to participate in the event.

Why You Can Sign Up To Attend This Event with Confidence

As with all Employer Resource Institute products, you're completely protected. If for any reason you are unsatisfied with this webinar, simply let us know and we will return your entire registration fee.